Job Description

Singapore, SingaporeCompany: Singtel GroupPassionate about making a real impact? Join our team at Nxera to unfold the new era! Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams!\xe2\x80\x9dWe are looking for a Senior/System Engineer to design, implement, maintain, and support our growing infrastructure. You will be part of a IT team that is responsible for designing and developing scalable, maintainable, highly available system and network architectures that meet business objectives and SLAs.The successful candidate will need to excel in a fast-paced and dynamic environment, with the ability to multi-task and provide not only operational support for the Backbone but must also work closely with multi-functional teams to resolve critical network incidents.

• Responsible for the day-to-day upkeep of the global Backbone and Internet peering infrastructure.
• Carry out regular network maintenances to migrate, upgrade and augment the infrastructure that supports both, internal and external customers.
• Participate in network designs, defining and development of tooling and automations to enable large-scale deployment and operations.
• Collaborate with vendors on bug fixes and new features, while liaising with peers in Operations/Engineering and Architecture to ensure alignment of technical requirements.
• You are obsessed over the customer experience and drive operational excellence in their everyday work habits through strong technical leadership and mentorship.
• Perform daily IT operations support for all IT infrastructure, systems (servers, virtualization etc), data backup & storage and IT assets
• Responsible for infrastructure-related activities including evaluation, implementation, equipment upgrade, maintenance, and support.
• Liaise and align with software development team for escalation, project implementation and management, redundancy and high-availability solution.
• Manage outsourced partners and third-party service providers on service level, quality of services provided.
• Coordinate on disaster recovery drills, planning and executions
• Ensure department\'s systems comply with all Nxera IT policies (e.g., Processes, Security, Privacy, etc.)

• Support all audits based on these policies
• Plan and follow up on remediation for any non-compliance
• Manage IT projects - e.g.

• review, plan and execute annual VAPT and ITDR for all systems
• Plan and execute tech refresh, upgrades, new initiatives, etc.
• Manage IT vendors
• Managed IT assets (Both software and hardware). The role requires tracking and recording IT equipment and applying security patches/ updates.
• Champion for digitization

• Process optimization
• Automation, including use of AI/ML where possible
• BI, big data, analytics, Enhanced SLA reporting
• Support optimization of energy use (support Green initiatives)
• Predictive rather than reactive management of departments activities (e.g., maintenance) and resources
• Responding to and resolving technical issues: This involves troubleshooting servers, software, network, security, and application problems.
• Ensuring IT security: Responsibilities include maintaining user access controls, managing software licenses, coordinating security awareness training, and assisting with the implementation of security policies and procedures.

Skills for Success

• At least 5-8 years of system operations and/or system design background
• Knowledge in System administration
• Knowledge in integrating services between various system
• Knowledge of Internet technologies
• Experience in System Design and Architecting
• Experience in Project Management and Vendor Management
• Knowledge of using popular cloud service providers (AWS, Azure & GCP)
• Experience with vulnerability assessment & penetration testing (VAPT) tools would be an advantage
• Excellent communication skills
• Good analytical and problem-solving skills
• Self-motivated, good team player and willing to learn new skillset
• University degree in Computer Science or a related subject

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel