Job Description

Vacancy Title: Service AdministratorVacancy Location: Senoko, SingaporeEngagement Type: Permanent, Full TimeYour CompanySurvitec are the world\'s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.That is why the world\'s leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the UK Defence Employer Recognition SchemeYour New RoleOur Service Administrators are dedicated to delivering excellence in all safety servicing activity for the full range of Survitec safety solutions, through the relentless pursuit of improvement to process, systems, data, standardisation of work and continuous improvement practices.This role receives, processes and plans the delivery of customer orders, using knowledge of product and technician availability, and the technical requirements for service delivery across a range of Survitec safety solutions. It plans and coordinates technician time, parts and other physical resources effectively and according to standard service delivery processes. It provides customers with timely information on progress and ensures accurate and timely billing of all works carried out.What You Can Expect from the RoleKey Responsibilities and accountabilities:\xc2\xb7 Records and processes customer orders, including custom and special orders that may require additional resources for delivery; tracks delivery of servicing activity, ensuring appropriate authorisations for additional work and accurate billing\xc2\xb7 Makes calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships. Acts as a key point of contact for resolving customer queries / complaints about work in progress\xc2\xb7 Quotes for local business as needed, ensuring standard pricing and terms are applied in each case\xc2\xb7 Issues certificates promptly and ensures all associated systems are updated accurately, to support proactive notifications for next year\'s servicing business\xc2\xb7 Responds to and resolves complex or advanced issue escalations promptly and appropriately, securing managerial approvals as required; works with Finance colleagues to address any credit or billing issues swiftly to enable on time collection of funds\xc2\xb7 Provides exceptional service to customers to encourage continued use of Survitec\'s products and services\xc2\xb7 Develops knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtains authorisation from a supervisor or manager for any exceptions from mandatory procedure\xc2\xb7 Plans and coordinates technicians to deliver servicing installation, maintenance and repair activity to quality and safety standards, standard work routines and appropriate to the level of qualification of each technician\xc2\xb7 Communicates the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies). Actively seeks opportunity to drive controlled continuous improvement of the planning process\xc2\xb7 Works with stores colleagues or monitors stock levels directly to ensure all scheduled work can be delivered; assists in stock take activity\xc2\xb7 Represents Survitec professionally during customer interactions and uses extensive product knowledge to understand and answer technical questions regarding service requirements\xc2\xb7 Develops knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtains authorisation from a supervisor or manager for any exceptions from mandatory procedure\xc2\xb7 Follows Survitec Health, Safety and Environment policies, procedures and mandatory instructions; identifies and mitigates risks to safeguard the environment and the wellbeing of self and othersThe Experience, Qualifications and Skills You Will HaveEssential Criteria:\xc2\xb7 Minimum of a high school diploma or equivalent\xc2\xb7 Previous Admin experience\xc2\xb7 Ability to work overtimeWhy You Should Work for Us\xc2\xb7 Additional day off to celebrate your birthday\xc2\xb7 AWS - Annual Wage Salary\xc2\xb7 Medical Insurance\xc2\xb7 Company buses from train station/number of pick-up points to site - office is located closely to border of Malaysia\xc2\xb7 Team Building and Training Opportunities\xc2\xb7 Global Anniversary AwardHow to ApplyPlease click the below Apply Now buttonIf you would like more information regarding this role before applying, please feel free to reach out to us via Linked In or via recruitment@survitecgroup.com.Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don\'t hesitate to let us know.

Survitec