Job Description

Job Purpose
The Service Ambassador (Part-Time) provides excellent customer service to visitors. He/She monitors commuter flow and manages crowds during peak hours and/or during service degradation.
Responsibilities

• This is a part-time, hourly-paid job with fixed working hours of at least 2 full days per week (830am to 6pm OR 1230pm to 10pm).
• Working location at Sentosa.
• Manage crowd control, including station evacuation by deploying queue management barricades, and providing queue line control for the entire queue leading to express service. Divert guests to alternate mode/s of transport during crowded situations.
• Providing information to guests, not limited to transportation, attractions, way-finding information, ongoing island attraction promotions, events, etc.
• Providing warm and friendly service and being proactive to help where needed, such as assisting guests with priority boarding (e.g. elderly, pram, wheelchair access), and providing guest services at various touch points in the vicinity of the Sentosa Express stations.
• Attend to guests' feedback or complaints.
• Facilitating urgent corrective maintenance works that affect guests' movement at stations during service operating hours without compromising guests' safety.
• Managing deployment of signages and providing directions for guest diversion to an alternate mode of transport during peak periods and/or Sentosa Express Service delay/disruption.
• Assisting in the detrainment of scheduled or unscheduled monorails.
• Provide feedback/communication on crowd situation status at stations to OCC and SDC Command Centre(s).
• Provide exigency services, such as first aid/CPR, lost and found property, distress situations, missing persons, and wheelchair-bound guest special needs.
• Mann flap gates at the Sentosa Express station(s).
• Perform Island Admission (IA) checks to prevent card misuse, etc.

Qualifications & Work Experience
GCE 'O' Levels or equivalent, with prior customer-service experience.
Skills

• Enjoys communicating with people and is service-oriented.
• Possesses a service-oriented mindset and pleasant disposition.
• Able to multi-task effectively when responding to station operation requirements.

Advanced Innovative Technologies and Digital Solutions & Services Partner
Strides Engineering has deep, proven experience in exploiting advanced innovative technologies, and digital solutions & services to drive safety, reliability, and comfort.
About SMRT Corporation
SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.
An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter we take care of you and your well-being. Your Work Matters your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.
Come onboard the SMRT journey today.
Vision
Moving People. Enhancing Lifestyles
Core Values
Respect, Integrity, Safety & Service, Excellence