Job Description

Job Scope:

• Review client\xe2\x80\x99s business processes and policies, as well as engage internal and external users to define business requirements for process improvement and product development.
• Work closely with different product and ICT teams to develop various systems and support the onboarding of users.
• Involved in conducting business analytics to support CSC\xe2\x80\x99s operational objectives.

• Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver client\xe2\x80\x99s operational outcomes effectively
• Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to client\xe2\x80\x99s business operations to identify areas for improvement and optimisation
• Develop a deep understanding of client\xe2\x80\x99s operational workflows and procedures and maintain up-to-date documentation of policies and processes
• Partner client\xe2\x80\x99s business units, corporate departments and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases
• Gather, document and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)
• Identify interdependencies across projects/initiatives and strategise how these can be managed and coordinated, in collaboration with the relevant client teams
• Support business transition and help drive change through actively engaging key stakeholders and end users
• Own and maintain overview of client\xe2\x80\x99s \xe2\x80\x98business operations health\xe2\x80\x99 and support operational decision-making through business analytics by:

- Establishing standards and metrics to measure impact, progress and performance of operational initiatives
- Tracking, analysing and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks and benefits)

• Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards client\xe2\x80\x99s operational goals
• Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement

Requirements:

• Proven experience as a Service Design and/or Process Improvement Specialist or in a similar role, preferably in a business operations or process improvement capacity
• Good understanding of user-centric principles and/or service design
• Excellent problem-solving skills and the ability to think critically to propose innovative solutions
• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels
• Enjoys both working independently and collaboratively in a fast-paced, dynamic environment
• Strong analytical skills

Period: 3-year contract

Location: Buona Vista

Salary: $4,800 to $7,000

Working Arrangement: Mondays to Fridays: 8.30 am to 6.00pm

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