Job Description

JOB PURPOSE

• Reports to Supervisor, Transport Unit, Service Ambassadors and Transport (SAT).

• Provide excellent guest services to all internal and external guest in all aspects of job descriptions.

• To provide connectivity to guests by operating Bus, Tram or any form of vehicles.

• Provide information to guests
  

• Be punctual and responsible at all times.

• Adhere to protocol for taking Medical Certificate (MC).

• Responsible for driving good work ethics, discipline and cultivating good working attitudes.

• To ensure compliance of grooming standards and code of conduct.

• To practice good housekeeping.

• To work closely with team members and other colleagues.
  

• Keep updated and ensure that all are up to date on the current promotions, events, happenings in Sentosa and adhere to performance standards.

• Response to urgent and crucial incidents and issues at all time.
  

• Be customer-centric and provide outstanding guest experience to Sentosa guests;

• Be proactive and render assistance to guests;

• Render 1st aid when necessary.
  

• Work closely with other units on crowd management during peak hours during weekdays and weekends;

• Collaborate with various operation units in managing situation within the island.
  

• Ensure good housekeeping at all area. Defects found to be reported to supervisor immediately.

• Abide by SOP & guidelines.

• Ensure all Mandatory safety guidelines are adhered to (WSH, WAH, and other MOM guidelines).

• Practice good guest relation whenever possible via guest engagements and other initiatives by the team.

• Take note and report all occurrences and findings during duty hours in area of responsibility to be recorded in the daily report.

• Report any unusual occurrences to the superior immediately.

• Attend daily briefings conducted by the Shift Supervisor.
  

• Drawing of vehicle key which assigned by the supervisor.

• To perform morning routine checks (First Parade Task) against checklist on fleet which assigned by the Supervisor.

• Ensure the service vehicle is top up with Diesel/Petrol at the required level.

• Report any faults on the vehicle to the supervisor.

• Must follow all traffic rules and regulation when operating any vehicles and ensure safety of all road users.

• Responsible for the upkeep of the vehicles assigned by the supervisor for the day\xe2\x80\x99s operations.

• Responsible for the safety of all passengers in his / her vehicle during driving duties.

• Escalate any feedback received from guest for improvements to the supervisor.

• Ensure the vehicle assigned must be presentable at all times.

• Vehicles must be properly parked and keys accounted for at the end of the work period.

• Drive any ad-hoc trips as assigned by the supervisor.

• To perform queue management duties at Bus and Tram stops as necessary and assist in car park diversion if assigned by the supervisor.

• Any other tasks, as per assigned.
  

• 2 years experience in related industry

• Must Possess Class 4 driving Licence and Bus Vocational licence

• Good communication skills and interpersonal skills.

• Customer-centric. Comfortable in frontline duties.

• Able to work on Weekends, Public Holidays, rotating shifts and overnight duties.

• Ability to perform under pressure and enjoy working in a fast paced environment.

• Fluent in English and another language is advantageous

• Candidate should ideally possess at least a GCE \xe2\x80\x9cN\xe2\x80\x9d level qualification or equivalent