Job Description

Job description

The Service Coordinator is responsible for coordinating and scheduling service activities, ensuring smooth communication between customers, technicians, and management. This role involves handling administrative tasks, tracking service requests, and supporting the service team to deliver efficient and timely service.

Responsible for processing of customer enquiry through emails and phone calls & liaise with customers on their service enquiries Provide information in answer to inquiries about accounts, products and services to the customers and must interact with them Able to generate sales from customers' enquiries Liaise with customers on fulfillment discrepancies Handling and resolve customer complaints concerning billing rendered or services Answer the questions of the customers related to the services or products and the maintenance or operation of the organization Must ensure effective customer service by coordinating service requirements of the customer with other appropriate departments as necessary Proper planning on allocation of service engineer for job assigned as well as accurate records and timely mode. Handling Purchasing matter as per customer enquiries & Must be able to handle under pressure Ensure assigned vessels are monitored constantly Taking extreme care when assigned engineers onboard executing jobs Spare used by engineers onboard must always be approved by customers. Take responsibility to finalize jobs once engineers with reports

Job Requirements

Minimum Diploma in Electronic & Electrical Minimum 3 years working experience in Marine Industry. Existing Service Engineer shall be promoted (Indoor promotion) to Service Coordinator after 2 years' service with the Company. Leadership skill on allocation of Service Engineer for job assigned * The power of expressing strong emotions in striking and appropriate language either spoken or written, thereby producing conviction or persuasion