Job Description

What the role is:Singapore is building the world\'s first Smart Nation, with fuller use of technology to live, work and play, resulting in improved quality of life for individuals; business opportunities for enterprises and an anticipatory government that uses technology to better serve and anticipate citizens\' needs.GovTech will continue enhance our national capabilities, ensuring that the key enablers are in place to enable citizens, businesses and government agencies to leverage technology to make lives better in a Smart Nation.As a Service Delivery Lead, you will provide strategic and tactical leadership in harnessing technologies (Workplace Applications and Services including Endpoints and Collaboration, Infrastructure Services including Network Connectivity and Security) to deliver value-added services to government agencies. You will also be responsible to lead the team in driving and executing ICT initiatives, apps and services, in partnership with the Chief Information Officer of the assigned agencies.You will strive to meet the business objectives and operational needs of the agencies and to ensure that they are recognized as innovative users of infocomm technologies. You will also provide advice and guidance on the strategic use of ICT and develop strong collaboration with partners and vendors for leverage in resolving critical or escalated issues.What you will be working on:Alignment of the agencies\' workplan to higher-level objectives. Review ICT initiatives and programmes, identify opportunities to harmonize IT applications, in order to achieve alignment with the over-arching ICT infrastructures and architecture.Strategic partnership with agencies\' senior management to understand their issues and help promote / influence directions.Monitor effectiveness of site performance and pre-empt problems.Facilitate synergies with other entities within GovTech and beyond. You will also cascade down higher-level vision, goals and initiatives.Manage the deployment of staff effectively and strategically to fulfil resource requirements.Coach/mentor staff, identify high potential talent and hone their capabilities, drive staff development opportunities, coordinate and integrate people efforts with the objective of attracting and retaining a motivated and high-performing team.What we are looking for:Graduate degree in computer science or general discipline with relevant ICT experience20 years\' experience with at least 10 years in management capacityExperience in the public sector or robust ICT experience in the private sector, preferably in the development, implementation and deployment of ICT plans and activitiesKnowledge of ICT operations in public and private sectorsStrategic thinking skills with broad perspective of different issuesStrong negotiation and influencing skillsOur employee benefits are based on a total rewards approach, offering a holistic and marketcompetitive suite of perks. This includes generous leave benefits to meet your work-life needs. We trust that you will get the job done wherever you are, and whatever works best for you - so work from home or take a break to exercise if you need to*. We also believe it\'s meaningful for you to keep honing your craft in the constantly-evolving tech landscape, so we provide and support a plethora of in-house and external learning and development opportunities all year round*Subject to the nature of your job role that might require you to be onsite during fixed hoursAbout Government Technology Agency:The Government Technology Agency (GovTech) is the lead agency driving Singapore\'s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government\'s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions. GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. Play a part in Singapore\'s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg.

Government Technology Agency