Service Delivery Manager (sdm)
Toa Payoh, Singapore
Job Description
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Brief Description:
To provide service excellence to customers, ensuring tasks are done timely and organised manner. Able to manage a team of below 18 members and ensure SOP is in place. s
1. Experience in handling 15 to 20 size team
2. Experience in handling people over multiple location Contract Type: 12 Months Salary: SGD4,500 to SGD6,500 Work Environment: Office / School Location: Tai Seng and Multiple Sites Working Hours: Office Hours Mon to Fri 8:30 am to 6 pm Commencement: Immediate Job Types: Full-time, Contract Contract length: 12 months Salary: $4,500.00 - $6,500.00 per month Schedule:
To provide service excellence to customers, ensuring tasks are done timely and organised manner. Able to manage a team of below 18 members and ensure SOP is in place. s
- Report to Senior SDM, Services for day to day activities
- Manage the performance of services and ensure that Service Levels are achieved
- Engaging the customer and/or vendors to ensure the smooth delivery of services when required
- Communicate effectively on technical and business issues to both internal team members and customer, must be able to explain complex technical issues in a way that non-technical personnel may understand.
- Engage customer proactively and provide timely response or updates to customer, where required.
- Provide Service Performance Reports at agreed schedule.
- Manage the performance of services and ensure that Service Levels are achieved within the organization.
- Lead the Pre-Sales engagement on manpower planning and services delivery catalogue for sales opportunities.
- Engaging the customer and / or vendors to ensure the smooth delivery of services is achieved for all its customers.
- Perform staff performance review and career development planning for service delivery managers.
- Oversee and control the efficiency of the systems Operations for all its customers.
- Develop and introduce new workflow and processes as needed to improve the overall efficiency.
- Degree in IT or relevant discipline with at least 8 years of IT Managed Services. Service Delivery experience and with 5 years as a people manager (leading more than 5 members).
- Experience in mid to large scale IT / Managed Services enterprise environment with proven ability to direct operations in a complex and face paced environment.
- IT Service Management, ITIL Practitioner or ITIL Foundation.
- Strong people management, profit and loss management, presentation and communication skills.
- Innovative thinker with ability to think out of the box.
- Good customer management experience.
1. Experience in handling 15 to 20 size team
2. Experience in handling people over multiple location Contract Type: 12 Months Salary: SGD4,500 to SGD6,500 Work Environment: Office / School Location: Tai Seng and Multiple Sites Working Hours: Office Hours Mon to Fri 8:30 am to 6 pm Commencement: Immediate Job Types: Full-time, Contract Contract length: 12 months Salary: $4,500.00 - $6,500.00 per month Schedule:
- Monday to Friday
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Job Detail
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Job IdJD1300234
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationToa Payoh, Singapore
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EducationNot mentioned