Service Delivery Manager (sdm)

Toa Payoh, Singapore

Job Description


Brief Description:
To provide service excellence to customers, ensuring tasks are done timely and organised manner. Able to manage a team of below 18 members and ensure SOP is in place. s

  • Report to Senior SDM, Services for day to day activities
  • Manage the performance of services and ensure that Service Levels are achieved
  • Engaging the customer and/or vendors to ensure the smooth delivery of services when required
  • Communicate effectively on technical and business issues to both internal team members and customer, must be able to explain complex technical issues in a way that non-technical personnel may understand.
  • Engage customer proactively and provide timely response or updates to customer, where required.
  • Provide Service Performance Reports at agreed schedule.
  • Manage the performance of services and ensure that Service Levels are achieved within the organization.
  • Lead the Pre-Sales engagement on manpower planning and services delivery catalogue for sales opportunities.
  • Engaging the customer and / or vendors to ensure the smooth delivery of services is achieved for all its customers.
  • Perform staff performance review and career development planning for service delivery managers.
  • Oversee and control the efficiency of the systems Operations for all its customers.
  • Develop and introduce new workflow and processes as needed to improve the overall efficiency.
Job Requirements
  • Degree in IT or relevant discipline with at least 8 years of IT Managed Services. Service Delivery experience and with 5 years as a people manager (leading more than 5 members).
  • Experience in mid to large scale IT / Managed Services enterprise environment with proven ability to direct operations in a complex and face paced environment.
  • IT Service Management, ITIL Practitioner or ITIL Foundation.
  • Strong people management, profit and loss management, presentation and communication skills.
  • Innovative thinker with ability to think out of the box.
  • Good customer management experience.
  • Must be able to deliver excellent patience
  • Requires translating and managing of Chinese clients based in China. Proficiency in Mandarin is a must
Special Requirement:
1. Experience in handling 15 to 20 size team
2. Experience in handling people over multiple location Contract Type: 12 Months Salary: SGD4,500 to SGD6,500 Work Environment: Office / School Location: Tai Seng and Multiple Sites Working Hours: Office Hours Mon to Fri 8:30 am to 6 pm Commencement: Immediate Job Types: Full-time, Contract Contract length: 12 months Salary: $4,500.00 - $6,500.00 per month Schedule:
  • Monday to Friday
Work Location: One location Job Type: Contract
Contract length: 12 months Salary: $4,500.00 - $6,500.00 per month Work Location: In person

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Job Detail

  • Job Id
    JD1312439
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Toa Payoh, Singapore
  • Education
    Not mentioned