Job Description

Responsibilities

• Leading a team of resources to deliver technology projects on time and within budget for the domain and geography for which they have responsibility
• Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service level agreement
• Working with their teams to determine necessary activities to successfully deliver projects throughout the given service line or function
• Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution
• Understanding the pipeline of demand and work with the Resource Planners to ensure an appropriate supply of resources
• Responsible for financial management and reporting and optimizing processes
• Juggling multiple and conflicting priorities in a timely and sensitive way, with full transparency to the management team
• Managing and leading complex stakeholders towards optimal solutions while helping them understand resource constraints and prioritization
• Holding the teams to the highest standards, project discipline and accountability
• Continuously improving the technical delivery model and strategy, implementing and managing delivery with the associated teams
• Ensuring compliance with the government infrastructure standards for applicable Service Area
• Coordinating the efforts of internal stakeholders and Service Providers to support the change management process
• Working collaboratively with internal stakeholders (other IT areas, business units, etc.) to develop and design system and infrastructure requirements to meet business needs for applicable Service Areas

• Degree in Computer Science and/or a business related degree; or equivalent work experience
• 5+ years of business development, project delivery and client relationship management in a technology environment
• Strong customer orientation and able to manage customer expectations
• Experience managing external vendors, commercial negotiations
• Good financial and people leadership skills
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
• Comfortable working in a matrixed organisation with excellent communication and networking skills - able to effectively manage and influence senior leaders as well as a broad range of stakeholder
• Ability to manage risk, and encourage strategic risk management based delivery in others to manage expectations and communicate effectively
• Strong collaboration skills to build teams across business boundaries
• Drives operational improvements and efficiencies through the creation and implementation of rigorous process and controls, acts as a gatekeeper for quality
• Certifications in Project Management, Business Analysis and Project Assurance would be beneficial to performing this role
• Familiarity with ITIL would be advantageous *- Standby/recall duties required

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