Job Description

RESPONSIBILITIES & TASKS:

• The ownership and accountability for delivery of Service
• The support, development, and maintenance of MPS program standards (i.e. print policy, operations manual,
• billing etc.) as defined by the Statement of Work
• Providing a focus for SLA management and Customer satisfaction across the applicable Customer Sites.
• Responsibility for account governance - including regional billing, reporting, quarterly business reviews, project change control, service calls, and supplies
• Ensuring the information systems and the review structure for SLAs are in place and utilized as part of the business reviews
• Ensuring and monitoring those processes are in place to pro-actively deliver consistent Service quality through rigorous management of change control and acceptance into Service procedures in line with FujiFilm guidelines and Statement Of Work
• Ensuring resources, capabilities, and capacity to meet both existing and new In-Scope business providing expert problem management support to difficult, high profile Customer issues relative to the Services in the Statement of Work and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit
• Overseeing the integration of all Service delivery units to improve the quality and inter-working of the whole Service team, including, if applicable, FujiFilm service partners and suppliers to ensure a seamless end-to-end delivery of Service.
• Leading, motivating, mentoring, and developing in country service delivery Managers & Service delivery associates

• Co-manage the global print environment with Customer designee.
• Identify concerns and make recommendations to Customer and FujiFilm to address issues.
• Ensure Equipment is operating in the designated volume bands.
• Solve problems associated with print and scan assist with the update of Customer\xe2\x80\x99s print policy in alignment with new office installations.
• Support End-User communication and training
• Support the development of implementation plans and optimization activities
• Manage Equipment and technology roadmap for Customer
• Manage a project plan of all activity associated with the MPS environment
• Act as a conduit from Customer to FujiFilm and other suppliers for the coordination of Equipment delivery, set up, delivery, MACD activities, and training requests
• Provide available data to assist Customer in their communication to office locations regarding legacy equipment, installations, training and MPS program support
• Provides leadership and support for new business opportunities
• Take an active role and supports the transition and implementation of new business (including new service offers) and support ad hoc Customer projects