Service Desk Agent
Singapore, Singapore
Job Description
Work Location: Educational Institute near Upp Changi MRT stationWorking Hours: Monday to Friday (8.00 am to 6.00 pm) + 2 Saturdays (8.30 am to 1.00 pm) per monthSalary: Up to $2800 (subject to qualification & relevant working experience)Scope of services:
- Provide 1st Level Technical Support to users over phone on technical issue or via remote assistance tool and emails
- Escalation, tracking and resolution of all incident/service requests/ problems in a professional and timely Manner
- May be required to cover onsite support as and when necessary.
- Any other administrations where required.
- Preferably minimum 6 months of experience in IT service desk environment
- Relevant technical IT expertise and skills in latest Windows, Linux & MAC OS;
- Possess good communication (written and oral) skills in English language.
- Good telephony skills.
- Good problem solving and interpersonal skills, self-awareness, self-control, and motivated in customer handling.
- Demonstrate initiative and tactfulness and willingness to serve
- Able to apply knowledge with other people, especially in a crisis situation, work in team environment.
- Able to express oneself clearly
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Job Detail
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Job IdJD1417391
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2800 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned