Job Description

Job Scope: * Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations * Receives and responds to custom Job Scope: Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations Receives and responds to customer problems, issues, and requests Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents Help other support team members to resolve urgent/outstanding issues Act as a contact point between Helpdesk Operations and Other teams Assist supervisor to provide report to the management. Job is performed with minimal supervision Job Qualifications: Minimum O' level with at least 1 - 2 years' helpdesk experience in a call center environment Excellent customer service skills Able to work in shifts (including night shift and graveyard shift) Working knowledge on usage of any call center telephony system Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.) is a plus Working knowledge of internet email application (e.g., Microsoft Outlook, Lotus Notes, etc.) is a plus Contract: 12 months (renewable/convertible after performance review) Shifting schedule: Shift schedule 24/7. Willing to work graveyard shifts, including weekends and public holidays Day shift: 8am - 5pm Mid shift: 4pm - 1am Graveyard shift: 12mn - 9am Basic salary plus transportation allowance for night/graveyard shift, weekend, and PH allowance Location: Serangoon North We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [HIDDEN TEXT] | Personnel Reg No.: R1105160 | EA License: 02C3423 Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy