Provide first-level support for service desk operations, ensuring timely resolution of user issues and requests.
Troubleshoot hardware and software problems related to laptops, desktops, and end-user applications.
Deliver excellent customer service through effective communication and problem-solving.
Log, track, and escalate incidents as needed to meet SLA targets.
Perform duties on a rotating shift schedule, including weekends and public holidays.
Support basic Microsoft environments and maintain proper ticket documentation.
Qualifications & Skills
Minimum Experience:
At least 2 years of experience as a Service Desk Agent,
or
Fresh graduates with relevant experience or strong technical knowledge may be considered
Mandatory Skills:
Strong laptop/desktop troubleshooting capabilities
Excellent customer handling and communication skills
Knowledge of Microsoft Operating Systems, Microsoft 365, and Microsoft Office applications
Compensation & Benefits
Transport Claim:
Reimbursable (site-to-site travel, subject to supervisor's approval)
Completion Bonus:
1 month (upon successful completion of contract)
Operating Hours:
7:30 AM to 9:00 PM (rotating shifts)
Includes weekdays, weekends, and public holidays
5 working days per week (2 off days may fall on weekdays)