Service Desk
Singapore, Singapore
Job Description
Our company is IT Industry, servicing government project and commercial project.Location: Changi Business ParkWorking hours: Monday \xe2\x80\x93 Friday, 8am - 6pm. With alternate Saturday (half day) and OT may be needed.Service Desk | Cert Provided | No experience required | Singaporean onlyResponsibilities:
- To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
- Be available to take calls.
- Prompt response to queries via voicemail / email / fax.
- Accurate assessment/ resolution of problems.
- Provide first level support to troubleshoot and solve technical problems.
- Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
- Coordination for employee user account administration, activation, changes, and terminations.
- Receive and answer all users\' IT service request calls.
- Candidate must possess at least Nitec/Higher Nitec in any field
- IT Savy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
- Possesses good communication skills
- Able to perform in stressful environment (Call Center)
- Singaporean only
- 5.5 days, required to working on Sat/Sun day, half day.
Kindly note that only shortlisted candidates will be notified.
InternSG
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Job Detail
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Job IdJD1415867
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2000 - 2500 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned