Job Description

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role. Want to be a part of our team? Responsibilities

• Responding to queries on the phone, via email, in person, or through remote access.

• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.

• Training computer users.

• Training other staff on troubleshooting and diagnosing problems.

• Gaining feedback from customers to improve training methods.

• Writing and editing training manuals.

• Running reports and analyzing common complaints and problems.

Qualifications

• A degree in computer science or related field.

• At least 1 year of relevant experience

• A strong working knowledge of computer systems, hardware, and software.

• Good problem-solving, analytical, and team-working skills.

• Knowledgeable in ticketing system

• Good communication and interpersonal skills.

• An openness to learning new technologies.

Working at NTT Responsibilities

• Responding to queries on the phone, via email, in person, or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training computer users.
• Training other staff on troubleshooting and diagnosing problems.
• Gaining feedback from customers to improve training methods.
• Writing and editing training manuals.
• Running reports and analyzing common complaints and problems.

Qualifications

• A degree in computer science or related field.
• At least 1 year of relevant experience
• A strong working knowledge of computer systems, hardware, and software.
• Good problem-solving, analytical, and team-working skills.
• Knowledgeable in ticketing system
• Good communication and interpersonal skills.
• An openness to learning new technologies.

What will make you a good fit for the role? Standard career level descriptor for job level: • Have substantial understanding of the job • Uses skills and knowledge to complete a wide range of tasks • Work is moderately difficult • Need to use judgement to solve issues or make recommendations • Receives very little daily instruction • Only gets general instructions on new work • Typically requires demonstrable level of related experience. Join our growing global team and accelerate your career with us. Apply today.



Equal opportunity employer NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.