Service Desk Team Lead
Singapore, Singapore
Job Description
- Supervise 24x7 Service Desk Support team as defined by first response/Tier 2 support.
- Provides phone, e-mail. First point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
- Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements.
- Excellent communication skills and organisational skills
- 2 to 3 years of previous Service Lead or equivalent experience required.
- Managing request including business expectations and communication
- Strong knowledge on WOG Service Request Management is ideal.
- ITIL and ServiceNow Knowledge
- Able to support shift rotation and flexible with timings
Location:
Singapore, 01, SG, 0
Business Unit: Lenovo PCCW Solutions
Full Time/ Part Time: Full Time
Job Function: Technical
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Job Detail
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Job IdJD1374618
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned