Job Description

About the Role

We are looking for a

Service Desk Technician (Level I)

to join our MNC client's IT support team in Singapore. You'll be the first point of contact for users who need technical assistance, ensuring smooth daily operations and minimal downtime. This role suits someone who enjoys solving technical problems, learning on the go, and providing excellent service to colleagues and clients.

Responsibilities

Act as the first line of support via phone, email, web portal, or chat. Troubleshoot and resolve issues related to hardware, software, and network connectivity. Escalate complex issues to higher-level engineers with proper documentation. Use remote access and diagnostic tools to assist users effectively. Log, track, and follow up on all IT support requests to ensure timely resolution. Prepare user guides, FAQs, and documentation to improve end-user experience. Monitor recurring issues and suggest process improvements. Maintain a high standard of customer service and uphold SLA commitments.

Requirements

Diploma or degree in Computer Science, Information Technology, or related discipline. 1-3 years of relevant IT support experience preferred. CompTIA certification is an advantage. Good working knowledge of Windows 10/11, Active Directory, Azure, and Microsoft Office Suite. Familiar with Cisco AnyConnect, remote tools, and ticketing systems. Understanding of ITIL framework will be a plus. Strong communication, documentation, and interpersonal skills. Customer-oriented mindset and ability to work well in a team.

What We Offer

Supportive and collaborative work culture. Opportunities for skills development and professional growth. Convenient office location and stable working hours (

40-hour onsite work week).

Work Conditions

Standard office environment with extended computer use.

May occasionally require lifting of IT equipment.

Interested candidates kindly click the

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EnviroDynamics Solutions Pte Ltd

Reg. No: R1324803

EA License No.: 12C6285