Job Description

Did you know KONE moves over one billion people every day? We employ over 65,000 driven professionals in over 60 countries worldwide joined together by a shared vision.As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.What will you be doing?Customer relationship management

• Accountable for customer satisfaction through quality of service and precise communication
• Accountable for equipment safety and performance
• Accountable for selling service repairs
• Accountable for the sales lead volume, quality, and further processing of sales leads
• Accountable for resolving customer service quality complaints

• Accountable for resolving customers invoicing complaints related to maintenance operation

• Accountable for a listening ears towards customer\xe2\x80\x99s request

Service operations

• Accountable for the end-users, the sites and the technicians safety
• Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations
• Accountable for the control of the field operations costs and CMII
• Accountable for callouts and service repairs sales
• Responsible for proximity stock content & value
• Accountable for managing the third party inspections visits and follow-up actions
• Validates the service contract technical terms with the salesperson
• Accountable for supporting the maintenance of any foreign equipment coming into the LIS base
• Responsible for helping the KC3 solving technician callout assignment conflicts (priorities)
• Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
• Accountable for reducing the callouts in his area
• Accountable for reviewing callout and service repairs invoices that are not automatically invoiced
• Accountable for the timely completion of the planned maintenance visits
• Accountable for the planned maintenance scheduling and optimized routing
• Responsible for performing site audits
• Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
• Responsible for the control and authorization of overtime

What\xe2\x80\x99s On Offer

• Career progression in opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

To Be ConsideredClick the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.In the meantime, feel free to browse our website for additional information on our company, brands and culture \xe2\x80\x93 KONE Corporation.KONE is proudly ranked as World\'s Best Employers in Forbes magazine and Statista\'s 2023 annual ranking!KONE Singapore ranked 20th in The Straits Times Best Employer 2023 and KONE has been ranked among Singapore\xe2\x80\x99s Best Employers for the second year running in 2024!#LI-YL1At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.Read more on

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