Job Description

On-Site:
o Perform on-site troubleshooting and analyze problems (symptoms, root-causes, tests, solutions).


o Able to handle on-site jobs independently with limited assistance from technical office.


o Liaise with manufacturers in Europe to resolve clients' issue.


o Prepare on-site work, define and write site procedures.


o Write detailed and illustrated service reports after each on-site visit.


o Participate in Site Acceptance Tests with clients, partners and suppliers.


o Perform spare-parts deliveries to clients' sites.


Office:
o Maintain Service projects documentation up-to-date, accessible and stored online.


o Receive spare-parts deliveries and check their completeness, prepare spare-parts delivery documents.


o Receive, acknowledge and clarify Spare Parts RFQs from clients.


o Request for suppliers or partners' quotations, and prepare offers for clients accordingly.


o Ensure projects follow-up by frequent communication with clients, partners and supplier (both locally and overseas).


o Perform technical on-line assistance (phone, WhatsApp & emails)


Requirements


Egineering Degree holder from a recognised university (preferably mechanical or electrical). At least 5 years of relevant working experience. Willing to learn and take initiatives. Meticulous, pays attention to details. Willing to perform on-site troubleshooting and coordination (Tuas area), resolve customer complaints and technical issues. Analytical thinking. Good communication and reporting abilities. Excellent interpersonnal skills interacting with clients, partners and subcontractors.


Proficient English language, other languages can be a plus. Class 3 driving licence will be an added advantage. References from previous employers are recommended.


Minimum Qualification


Engineering degree





Field Study


Mechanical Engineering / Electrical Engineering





Minimum Years of Experience


5


SKILLS & COMPETENCIES


Mechanical Engineering Troubleshooting, technical analysis P&ID, hydraulic & wiring diagrams understanding Equipment Maintenance Test Equipment Technical Support Microsoft Office (Outlook, Word, Excel, PowerPoint) Communication, reporting Independence Analytical thinking Interpersonal skills Team player Responsiveness Adaptability * Multi-cultural openmindedness