Service Excellence Executive (customer Service)
Singapore, Singapore
Job Description
Job Scope:
- Handle counter enquiries and provide information to users on processes
- Receive applications for records/appeals at the counters and verify that the documents submitted are properly filed
- Participate in initiatives to strengthen touchpoint-centric service design and explore innovations that enhance service experience
- Provide suggestions on improving service quality and processes to enhance users\xe2\x80\x99 service experience.
- 2 \xe2\x80\x93 5 years of working experience in related industries or environment, such as in a customer-fronting job, would be an advantage
- Excellent oral and written communication skills
- Experience with using a Customer Relationship Management (CRM) system would be an advantage
- Proficient in Microsoft Office suite of applications (in particular Word, Excel, and PowerPoint)
- Candidates without the required work experience but possess the relevant skills are welcome to apply
- Pleasant service aptitude and passion to serve
- Strong interpersonal and communication skills
- Able to think on your feet to diffuse difficult situations.
- Good attention to detail
- Good time management with the ability to multi-task well
- Excellent team player who is self-driven and can also work independently
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Job Detail
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Job IdJD1483477
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2000 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned