Job Description

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The Service Manager will be responsible for servicing corporate customers on account opening, account servicing and handling of trade and credit related products enquiries for small businesses. While servicing customers, you are also required to review customer accounts and transactions according to the organization's procedures, and within regulatory and compliance guidelines.

You will need to work independently and take ownership of issues, handle customers' queries professionally and efficiently with the ability to retain huge amount of product and service knowledge. You are expected to be customer centric, be able to identify areas for process improvements, and work closely with internal stakeholders to enhance operational efficiency and customer experience.

The Service Manager reports into the Customer Service Unit within Emerging Business. You will be stationed at the head office, handling customers virtually either via voice or video call. This is a 6-month contract position with the likelihood for conversion to a permanent position if performance is outstanding.

On-the-job training will be provided to facilitate understanding of internal banking processes and appropriate customer communications, guided by the unit's Team Leader or experienced Service Manager.

Responsibilities:

• Provide servicing support to hotline, branches, operations for Emerging Business
• Engage customers professionally with regards to accounts/facilities updates and queries
• Conduct documental checks and handle exception approvals for corporate customers' transactions
• Perform enhanced screenings and due diligence Know-Your-Customer (KYC) checks during account reviews and triggers
• Collaborate with internal partners to carry out workflows to support our customers

• A confident, effective team player with initiative
• Able to work independently and under pressure with the ability to retain huge amount of product and service knowledge
• Good analytical and problem-solving skills, meticulous and a keen eye for details
• Excellent written and verbal communication skills; bilingual preferred
• Experience in front-line roles will be an added advantage