Service Manager (sentosa)
Singapore, Singapore
Job Description
- Oversee day to day restaurant operations
- Analyse service quality and customer satisfaction
- Ensure customer satisfaction through promoting excellent service
- Respond to customer complaints with tact and professionally to manage customers\' expectations.
- Ensure the adherence of restaurant standards, service benchmarks and company rules and regulation
- Ensure compliance with sanitation and safety regulations.
- Control operational costs and identify measures to cut waste.
- Taking instructions from Headquarters and execute policies and protocols that will maintain future restaurant operations
- Lead team to implement change
- Ensuring sufficient staffing for Daily Operations
- Train new and current employees on any SOPs and best customer service practices.
- Provide leadership and team building for staff
- Create and maintain the staff schedule and track tardiness and absenteeism
- Provide regular feedback to staff to improve productivity and efficiency
- Interview potential new hires when necessary.
- Handle dispute and disciplinary matters at store level
- Responsible for team motivating and forging a performance driven team.
- Conduct staff performance assessment process
Education:
- Diploma in Food & Beverage Services Management or equivalent.
- Excellent interpersonal and customer service skills.
- Comfortable working long shifts if required and on weekends and PHs
Snow Hnin Witt Yee (R1983134)
Manpower Staffing Services (S) Pte Ltd
EA License No. 02C3423
Snow Hnin Witt Yee EA License No.: 02C3423 Personnel Registration No.: R1983134
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Job Detail
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Job IdJD1325541
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$3900 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned