Job Description

. Achieve monthly budgeted Service Turnover and operating profit through daily cars intake and operating expenses. Ensure the quality of service and repair work performed by team through monthly audit. Maintain workshop efficiency, productivity, and utilization usage for workshop staffs through time analysis report. Recruiting of employment and inculcate the development of staff's good practices. To meet Service Center Environment requirement, Safety & Health requirement, and group policies. Plan yearly activities as a Safety Chairman. Accountable for authorized workshop purchase order/invoices according to Cooperate Governors guideline. Ensure Service Center daily work processes, workshop BMW diagnosis networking, software and equipment meet with the BMW Retail Standard requirements. Determine the degree of efficiency, productivity, Utilization, Service Sales Turnover, Customer Service Index monthly by evaluating the Time Analysis Report, Management Report and BMW Voice Report.. Provide support to Aftersales Senior Manager on every customer enquiries or complaints. Authorize purchase of workshop consumable items, tools, and equipment.. Conduct periodical review of the performance of individual staff. Continuous improvement on the process to achieve better results. Practice the 5 "S" (Sorting, Stabilizing or Straightening Out, Sweeping or Shining Standardizing Sustaining) in the workshop at all times. Focus and improve on customer's experience. Develop staff through training / coaching / mentoring to enhance their performance. Conduct monthly meetings with the key personnel to work on continually process improvement. Organize staffs bonding quarterlyJob Requirement: Degree or Diploma in Mechanical/ Engineering discipline/ Business Admin Experience in handing Service operation and Technical analysis for continental Cars Good in handling customer complaints and offer service recovery Experience in customer service cum workshop operation in dutiesWorking hours: Mon to Fri: 8.30am to 6pmWorking location: East Coast Centre
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