Job Description

Responsible for overseeing the efficient running and profitability of the restaurant and for managing employees guide employees to find new ways to generate revenue and enhance the customer experience Responsible for overseeing the efficient running and profitability of the restaurant and for managing employees guide employees to find new ways to generate revenue and enhance the customer experience. Responsibilities: Oversee day to day restaurant operations Analyse service quality and customer satisfaction Ensure customer satisfaction through promoting excellent service Respond to customer complaints with tact and professionally to manage customers' expectations. Ensure the adherence of restaurant standards, service benchmarks and company rules and regulation Ensure compliance with sanitation and safety regulations. Control operational costs and identify measures to cut waste. Taking instructions from Headquarters and execute policies and protocols that will maintain future restaurant operations Lead team to implement change Ensuring sufficient staffing for Daily Operations Train new and current employees on any SOPs and best customer service practices Provide leadership and team building for staff Create and maintain the staff schedule and track tardiness and absenteeism Provide regular feedback to staff to improve productivity and efficiency Interview potential new hires when necessary Handle dispute and disciplinary matters at store level Responsible for team motivating and forging a performance driven team Conduct staff performance assessment process Requirements: Dependability Personal hygiene Well-groomed Team leader Capacity to work in a fast-paced environment Comfortable working long shifts if required and on weekends and PH Qualifications: Basic Food Hygiene Course Diploma in Food & Beverage Services Management or equivalent Minimum 3 to 5 years' experience in related field is required Excellent interpersonal and customer service skills Thorough knowledge of food safety procedures Work Location: 467 Joo Chiat Road, Singapore 427678