Service Manager
Singapore, Singapore
Job Description
Responsibilities:
- Oversee day to day production\'s operations
- Analyse service quality and customer satisfaction
- Respond to customer complaints with tact and professionally to manage customers\xe2\x80\x99 expectations.
- Ensure the adherence of standards, service benchmarks and company rules and regulation
- Ensure compliance with sanitation and safety regulations.
- Taking instructions from Top Management and execute policies and protocols that will maintain future operations
- Lead team to implement change
- Ensuring sufficient staffing for Daily Operations
- Train new and current employees on any SOPs and best customer service practices
- Provide leadership and team building for staff
- Provide regular feedback to staff to improve productivity and efficiency
- Handle dispute and disciplinary matters
- Responsible for team motivating and forging a performance driven team
Job Requirement
Education: 1. Master / Bachelor\xe2\x80\x99s Degree in Business or Engineering/ Diploma in any field. 2. It is an advantage to have a professional certification such as project management professional (PMP), a certified production and inventory management (CPIM) or a certified professional in business analysis (CBAP), but it is not required. 3. Driving License is not a requirement, but it is an advantage.
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Job Detail
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Job IdJD1263850
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned