Job Description

• Achieve monthly budgeted Service Turnover and operating profit through daily cars intake and operating expenses
• Ensure the quality of service and repair work performed by team through monthly audit
• Maintain workshop efficiency, productivity, and utilization usage for workshop staffs through time analysis report
• Recruiting of employment and inculcate the development of staff’s good practices
• To meet Service Center Environment requirement, Safety & Health requirement, and group policies
• Plan yearly activities as a Safety Chairman
• Accountable for authorized workshop purchase order/invoices according to Cooperate Governors guideline
• Ensure Service Center daily work processes, workshop BMW diagnosis networking, software and equipment meet with the BMW Retail Standard requirements
• Determine the degree of efficiency, productivity, Utilization, Service Sales Turnover, Customer Service Index monthly by evaluating the Time Analysis Report, Management Report and BMW Voice Report.
• Provide support to Aftersales Senior Manager on every customer enquiries or complaints
• Authorize purchase of workshop consumable items, tools, and equipment.
• Conduct periodical review of the performance of individual staff
• Continuous improvement on the process to achieve better results
• Practice the 5 “S” (Sorting, Stabilizing or Straightening Out, Sweeping or Shining Standardizing Sustaining) in the workshop at all times
• Focus and improve on customer’s experience
• Develop staff through training / coaching / mentoring to enhance their performance
• Conduct monthly meetings with the key personnel to work on continually process improvement
• Organize staffs bonding quarterly
  

Job Requirement:

• Degree or Diploma in Mechanical/ Engineering discipline/ Business Admin
• Experience in handing Service operation and Technical analysis for continental Cars
• Good in handling customer complaints and offer service recovery
• Experience in customer service cum workshop operation in duties

Working hours: Mon to Fri: 8.30am to 6pm Working location: East Coast Centre