Job Description

Description du poste

Job Detailed Description
A Service Manager has a wide spectrum of responsibilities and actions.
As a Service Manager of his/her team, he/she:

• ensures the IT Production activities in his/her perimeter are rightly performed by his/her team complying with defined norms, standards, processes and procedures,
• is responsible to meet defined KPIs for Request, Incident, Change, Problem and Knowledge Management,
  assigns technical tasks and manages delegation for technical issues,
• animates the team to encourage collaboration and sharing of best practices,
  has a role in supporting technical skills development andprovides training when required.
• supports new technologies and leverages them to provide consistency of service across streams,
  manages service improvements for all Unix/Linux services
• supported throughout the organization,
  documents, reviews, maintains and shares relevant technical information to the team
• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
• implements and develops improvements based on LEAN-CA-CIB best practices,
• focuses on automation and optimum use of the team to improve efficiency,
• drives and delivers root cause for any high severity issue,reviews technology changes to identify potential risks,
• is responsible for problem management and resolution.

As an experienced professional in Unix/Linux Services, he/she:

• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• engages with technical peer, Service Managers, Architect and project teams on technology roadmap and projects,
• facilitates transformation projects and suggest future directions for new areas of improvement and change,
• guarantees the production readiness and license to operate of new projects and solutions,
• is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
• actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,
• actively assist in identifying the most technical skilled candidates for open roles,
• technically coach and develop partner resources to improve quality and productivity,
• defines the technical skillset required to support Credit Agricole-CIB technologies.

As the escalation point of contact for Clients, he/she:

• 
  manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.

Legal and Regulatory responsibilities, he/she:

• complies with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time

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  Critères de candidature
  
  
  
  • 
    Niveau d'étude minimum Bac + 3 / L3
  • 
    Formation / Spécialisation A Bachelors/Engineering graduate.
    
  • 
    Niveau d'expérience minimum 6 - 10 ans
  • 
    Soft skills
    

Mandatory track record

• Minimum 8-10 years of experience in managing Unix/Linux environment with about 3-5 years of experience in managing a RUN service delivery team of similar scope.
• A Bachelors/Engineering graduate.
• Subject matter expert on technologies – Redhat 7/8 and Veritas Infoscale Cluster. Hands-on knowledge of Solaris 10/11, HP-UX 11.31 and MC/Service Guard Cluster will be advantageous.
• In depth hands-on knowledge/experience with NFS, NIS, LDAP, Centrify, Redhat Satellite, KVM Virtualization, LDOM/OVM and HPE & Sun-Oracle hardware.
• Well versed with Scripting and Automation (Ansible,Python, Bash).
• Knowledge and/or hands-on working experience with emerging technologies – Cloud IaaS, Hadoop Big Data, Network/Security basics, Storage/Backup basics, HyperV/ESX basics.
• Excellent communication, interpersonal and logical skills.
• Customer service oriented and a strong team player.
• Ability to work under pressure and a commitment to solving issues.

Entreprise Crédit Agricole CIB


A propos de Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB) Crédit Agricole CIB est la banque de financement et d'investissement du groupe Crédit Agricole, 12e groupe bancaire mondial par les fonds propres Tier1 (The Banker, juillet 2021). Près de 8600 collaborateurs en Europe, Amériques, Asie-Pacifique, Moyen-Orient et Afrique, accompagnent les clients de la Banque dans la couverture de leurs besoins financiers à travers le monde. Crédit Agricole CIB propose à ses clients grandes entreprises et institutionnels une gamme de produits et services dans les métiers de la banque de marchés, de la banque d'investissement, des financements structurés, de la banque commerciale et du commerce international. Pionnier dans le domaine de la finance Climat, la Banque occupe aujourd'hui une position de leader sur ce segment avec une offre complète pour l'ensemble de ses clients. Pour plus d'information : www.ca-cib.fr Twitter: https://twitter.com/ca_cib LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/