Job Description

Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
As a ServiceNow Delivery Architect, you'll be responsible for applying deep expertise across the ServiceNow platform--including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), HR Service Delivery, Security Operations (SecOps), and Governance, Risk, and Compliance (GRC)--to deliver impactful solutions. You will use your architectural knowledge and consulting experience to assess client needs, design scalable and secure ServiceNow architectures, define roadmaps, and guide delivery teams. Strong communication and leadership skills are critical to articulating the business value of ServiceNow solutions and managing senior stakeholder expectations.
In this role, you will:

• Lead architectural design for large-scale ServiceNow programs, including integration with legacy and modern enterprise systems.
• Define and enforce platform governance, development standards, and design principles.
• Advise customers on best practices for platform adoption, upgrade strategies, and operating models.
• Balance speed-to-value with sustainable design, ensuring alignment with enterprise architecture, security standards, and regulatory requirements.
• Mentor consultants, developers, and engineers while driving delivery excellence.

As a trusted advisor, you will not only ensure technical quality but also help clients realize strategic business outcomes--shaping the way organizations operate, collaborate, and innovate on ServiceNow.
Who You Are
You are an experienced ServiceNow professional with a proven ability to deliver at scale. You have a growth mindset, are customer-focused, and thrive in diverse, collaborative teams.
Required Skills and Experience

• 10+ years of IT consulting or enterprise architecture experience, with at least 5+ years in ServiceNow solution design and delivery.
• Proven experience delivering large-scale ServiceNow programs (multi-module, multi-region, multi-geo).
• Strong expertise in at least three ServiceNow domains: ITSM, ITOM (Discovery, Event Management, Service Mapping), ITAM, HRSD, SecOps, GRC/IRM, or CSM.
• Deep understanding of ServiceNow platform architecture, integration patterns, and data modeling.
• Experience with workflows, scripting (JavaScript), Flow Designer, and ServiceNow APIs.
• Familiarity with ITIL/ITSM processes, Agile/DevOps methodologies, and enterprise IT operating models.
• Strong stakeholder engagement skills, with ability to lead workshops, capture requirements, and translate business needs into actionable architectures.
• Experience defining governance models, delivery frameworks, and reusable accelerators (HLD/LLD, runbooks, integration patterns).

Preferred Skills and Experience

• ServiceNow certifications such as CSA, CAD, or CIS (ITSM, ITOM, HRSD, CSM, SecOps, GRC).
• Exposure to AI/ML capabilities within ServiceNow (Predictive Intelligence, Virtual Agent).
• Experience in regulated industries (banking, healthcare, government) with compliance and security design.
• Business case development skills including ROI/TCO analysis for ServiceNow adoption.
• Experience leading global delivery teams, with onshore/offshore model coordination.
• Familiarity with cloud ecosystems (Azure, AWS, GCP) and enterprise integration tools (Mulesoft, Kafka, REST/SOAP APIs).

Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Skills Required