Job Description

Business Analysis

Consult business users to gather requirements, translates to technical solutions, process flow on ServiceNow platform

Ensure that ServiceNow solutions implemented are well maintained to meet or exceed a stakeholder's reasonable expectations

Aligned with ServiceNow implementation best practices in detailed design and implementation phases of engagements through recommendations and documentation

Processes

Build, unit test and deliver the technical solutions, process flow on ServiceNow platform, to meet business needs

Participate in end-to-end testing of the solutions where relevant

Participate in prioritisation of outstanding tasks

Create relevant documentation

Communicate to business users for delivery

Life cycle management of ServiceNow applications delivery

Maintain the integrity of the ServiceNow tool across production and non-production environments, following established work process

Technical

Possess deep ServiceNow application knowledge and have been widely exposed to designing and developing business processes

Working knowledge of ServiceNow design, implementation, and administration

Experience on ServiceNow Platform across multiple applications (ITSM / ITOM /ITAM)

Experience with ServiceNow incident, change, problem, request, CMDB,knowledge management applications and Service Portal.

Knowledge of ServiceNow OOTB APIs, ServiceNow best practices.

Experience in developing and managing scripts, UI Policies, Client Scripts, Script Includes, ACLs, Business Rules, Scheduled Jobs, and related ServiceNow components.

Experience in ServiceNow integrations, application development, custom workflows, and end-to-end implementation of platform solutions.

Working knowledge of integrating ServiceNow with tools such as, other ServiceNow instances, Okta, JIRA, AWS, SolarWinds, Nexthink, VMWare Workspace One etc.

Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.

People & Management

Ability to work autonomously and set priorities to meet a deadline-driven environment.

Self-motivated, hands-on, analytical, meticulous, and fast learner with a technical background.

Proactive and take ownership

Strong perseverance and diligence towards attaining goals and effective time management

Ability to manage execution of multiple initiatives, projects, and product increments delivery.

A team player who is keen to influence others with means of new technologies

Good written and verbal English communication skills

Job Types: Full-time, Contract
Contract length: 12 months

Pay: $6,000.00 - $8,000.00 per month