Job Description

The Pan Pacific Orchard presents the pinnacle of design by award-winning WOHA, located in Singapore\'s prime district Orchard Road.

The 23-floor destination hotel redefines the city\'s landscape with four themed open-air terraces of distinctive design concepts - Forest, Beach, Garden and Cloud.

Nestled amidst the Forest Terrace is new signature restaurant Mosella, which will introduce a sharing concept of Mediterranean cuisine with a refreshing Peruvian twist. The Beach Terrace will bring a resort-like experience to the heart of the city, and above, the Garden Terrace will be home to Florette, the Champagne & Oysters specialty bar. At the highest levels of the Cloud Terrace, level 18 will house Orchard\'s highest pillarless ballroom, Claymore Ballroom.

Operated by Pan Pacific Hotels Group, a member of UOL Group Limited, Pan Pacific Orchard elevates the guest experience with the Pan Pacific signature of sincere and graceful luxury.

The Role

Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city\'s landscape.

The Team Leader for Service One (Operator Section) is responsible for ensuring all communications relating to the hotel, both external and internal are action speedily and efficiently in accordance with the specified minimum standards. He/she is also responsible for the overall supervision of Service One.

Our Expectations:

• Maximize room sales and revenue for the hotel, maintaining a sales attitude at all times.
• Ensure the correct operation of the switchboard to effect a fast and efficient transferring of internal and external calls.
• Basic knowledge to assist with the programming of the voicemail system.
• Ensure all customer communications are transferred to the central distribution point for action and all customer queries or request are handled in a polite and efficient manner.
• Maintain the security of information relating to guest, customers and associates in the hotel.
• Ensure all guest requests including wake-up calls, handling of in-coming faxes, follow-ups on task/service request via the FCS Connect System, restaurant reservations and courtesy calls to guests are actioned speedily and in accordance with laid down procedures.
• Ensure all charges are allocated in accordance with the hotel credit policy.
• Ensure all duty shift procedure checklists are continuously monitored and all tasks completed by the end of shift.
• Understand our products and services with high level of knowledge of the hotel and local area.
• Inform all relevant feedback from either customers or other departments to the Service One Manager.

Talent Profile

We are looking for a self-motivated individual with excellent interpersonal and communication skills. You should have an eye for detail yet creative and nimble with ability to adapt to ever changing requirements and needs of customers. If you have at least one year of supervisory work experience with knowledge of the switchboard, write in to have a chat with us!

Pan Pacific Hotels Group