Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today\xe2\x80\x99s \xe2\x80\x98iNTTerconnected\xe2\x80\x99 world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world\xe2\x80\x99s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team? The primary responsibility of the Service Request Engineer is to monitor and handle service requests following agreed procedures and service level agreement (SLA) target in compliance with the defined Service Request Management Lifecycle.

Working at NTT

Key Roles and Responsibilities:

• Monitor and handle service requests following agreed procedures.
• Process and Procedure documentation maintenance and review.
• Communication with customers as required: keeping them informed of service request progress, responds to common requests for service by providing information to enable fulfilment.
• Maintains records, informs users about the process and advises relevant persons of actions taken.
• Systematically interprets user problems and identifies solutions and possible side effects.
• Improve customer service, perception, and satisfaction
• Perform related duties as assigned by Supervisor
• Maintain compliance with all company policies and procedures

Job Requirement:

• NITEC, \xe2\x80\x9cN\xe2\x80\x9d, \xe2\x80\x9cO\xe2\x80\x9d Levels, ITE, Diploma or equivalent
• Meticulous attention to detail
• Possess good inter-personal communication skills
• Minimum two (2) years of IT experience in service request fulfilment;
• Proficient in Microsoft office applications (Excel, Word)
• Knowledge in Microsoft Exchange, Azure and M365 Fundamental is an added advantage
• Able to start work on short notice

What will make you a good fit for the role?

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

Being part of a global pioneer \xe2\x80\x93 where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology \xe2\x80\x93 backed with a 150-year heritage of using technology for good. With 40% of the world\xe2\x80\x99s internet traffic running on our network and where Emoji were first invented, you can be proud of the group\xe2\x80\x99s many new \xe2\x80\x98firsts\xe2\x80\x99.

Making a difference \xe2\x80\x93 by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self \xe2\x80\x93 in a progressive \xe2\x80\x98Connected Working\xe2\x80\x99 environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career \xe2\x80\x93 with a personal and professional development plan and access to the broadest learning offerings in the industry.

NTT Corporation