Job Description

Job Responsibilities

• Assess workload, prepare servicing schedules, and assign most qualified technicians based on their service performance to service tasks within the workshop.
• Provide necessary directions, coordination and specialised guidance to technicians and other shop personnel regarding the repair and maintenance of heavy equipment
• Negotiate for external contracting arrangements with private shops and vendors for repair and/or maintenance of the equipment.
• Ensure that the workshop (layout, flow and process, staffing) is equipped according to manufacturer\'s requirement and standard, and necessary shop tools and equipment are available and maintained in good order.
• Serve as primary contact for employees who deliver equipment to the facility for service or repair, discuss with customers to understand and diagnose the problem, and explain technical information as so required for customers\' understanding and satisfaction.
• Oversee the overhauling, repairing, and handling of all used or traded-in pieces of equipment
• Manage a safe work environment for all service department employees, and maintain safety standards, practices, and procedures to comply with laws and regulations so as to minimise accidents and injuries
• Conduct regular meetings with personnel to compare performance with standards and goals.
• Maintain a variety of records, including personnel, attendance, and time sheets, and submits reports as required.
• Report to the service manager any problems encountered in relation to customer dissatisfaction regarding service or product performance.
• Perform other duties as assigned by the supervisor.

Job Requirements

• Diploma in related field.
• Related experience in Services within the industrial equipment industry
• Good technical background in mechanical or electrical.
• Good knowledge of MS Excel (or any other ERP system). SAP knowledge is a plus.
• Resourcefulness and implementation of action skills

Teh Hui Tian, Zoe EA License No. 02C3423 Personnel Registration No. R2089915Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup\'s Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

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