Job Description

Responsibilities

• Participate as pivotal member on Agile/Scrum teams in application/system implementation projects
• Work closely with clients to gather/refine functional, integration, and user interface requirements
• Write and/or analyze user stories and assist developers with determining optimal system solution
• Engage cross-functional clients in workshops and interviews to analyze business process to align functional requirements
• Influence clients\' thinking in adopting leading/standard practices, approaches, and processes
• Lead clients through system implementation cycle including planning and execution of testing, migration, and cutover
• Support change management by developing training material, delivering training, and supporting users post cutover
• Work with Project Manager to provide timely and accurate project status information and escalate project issues proactively

• Bachelor\'s degree in Computer Science or a related field with 3+ yrs experience in client facing role
• Experience operating in Agile/Scrum setting for technology development and implementation projects
• Experience with Servicenow is a must. Bonus for specific experience with Customer Service Management (CSM) experience or Field Service Management (FSM) modules
• Team player with effective interpersonal and communication skills
• Excellent analytical and problem-solving skills with the ability to think out-of-the-box Self-motivated and able to work in demanding situations with changing

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