Job Description

When you\'re part of Thermo Fisher Scientific, you\'ll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information

Location: You will be based in Singapore and working with customers and distributors in South East Asia and Taiwan (SEATW) region. The role requires regular internaltional travel (up to 50%) to customer sites, external and internal events.

Division: The Clinical Next-Generation Sequencing Division (CSD) is leading the global democratization of next-generation sequencing (NGS) to accelerate translational research and improve clinical outcomes.

The division is positioned around three core pillars including: winning in oncology, driving focused growth in translational research that will advance into the clinic, and expanding into applied markets including reproductive health and more. With our easily-adoptable end-to-end Ion Torrent sequencing technologies running central to each of these pillars, we are turning rapid, turnkey in-house testing for decentralized community hospitals and precision diagnostics into a reality.

Discover Impactful Work:

Join us as a Clinical Application Consultant (CAC) - this dynamic position involves providing scientific training, consultancy, application support and troubleshooting to our customers mainly in oncology-related NGS clinical diagnostics.

A day in the Life:

Support clinical market on the operation of Thermo Fisher Scientific / Ion Torrent Next-Generation Sequencing product portfolio with focus on oncology

Provide scientific application support & training support to our clinical customers contributing substantially to customer satisfaction

Lead the implementation of assays, products & clinical solutions within customer sites

Build and maintain relationships with key decision makers or potential influencers

Manage and solve customer escalations effectively through in-depth troubleshooting

Support sales in the achievement of the regional sales target by delivering product line specific pre- and post-sales related customer support activities

Maintain relationships with key Thermo Fisher Scientific collaborating partners.

Keys to Success:

Education

MSc and/or PhD preferred (or equivalent experience in science) in Molecular Biology, Biotechnology, Genetics, Biomedical Sciences, Biology, Life Sciences or similar.

Experience

Hands-on experience with Next-Generation Sequencing technology is required.

Experience in communicating technical materials in written and verbal form.

Previous experience in a support / training-related position is desired.

Customer-facing experience is desired.

Knowledge, Skills, Abilities

Emotional intelligence to understand customer concerns

Ability to connect with and support effectively people with varying levels of technical knowledge and expertise

Strong communications and presenting skills are essential

Strong commercial attitude is essential

Independent and self-driven

Great team player able to collaborate effectively with different internal and external partners

Analytical mind with strong ability to troubleshoot complex technical problems

Good computer and IT skills with interest for groundbreaking technologies

Willingness to travel within territory (estimated up to 50%)

Proficient in English

We are offering an employment with an innovative, growing organisation with outstanding career and development prospects and an exciting company culture which stands for integrity, intensity and innovation. The role comes with a competitive salary plan, company pension scheme, bonus plan, company car and further employee benefits.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Job Category

Field Services

Thermo Fisher Scientific

is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific