Job Description

Business Unit: Application Architecture & Engineering - Digital Platforms Practice


Location: Singapore (Hybrid / Client-Facing)







Role Overview: The ServiceNow Developer will be responsible for designing, developing, implementing, and maintaining solutions on the ServiceNow platform, with a focus on App Engine, custom applications, and workflow automation. The role requires hands-on experience in scripting, UI development, integrations, security configuration, and platform governance to deliver scalable enterprise solutions.





Primary Responsibilities


Design, develop, and maintain ServiceNow custom applications and workflows aligned to business and architectural requirements. Develop applications using ServiceNow App Engine, including: Data model creation Access control rules (ACL) Business logic and server/client-side scripting UI form and layout design Build and maintain Service Portal components including custom widgets, AngularJS, Bootstrap, HTML/CSS. Design and implement integrations using REST/SOAP, including secure authentication (OAuth, SAML) and data parsing (JSON, XML). Configure and manage MID Server for secure on-premises integrations. Build workflow automation using Flow Designer, Integration Hub, and reusable subflows. Develop UI experiences using Now Experience UI Builder and manage table relationships using Table Builder. Apply ServiceNow security model, RBAC, scoped application permissions, and governance best practices. Participate in sprint planning, code reviews, testing cycles, and release deployments. Create and maintain technical documentation and knowledgebase materials. Mentor junior developers and support platform administrators when required.


Technical Skills Required


Strong proficiency with ServiceNow scripting: JavaScript, Business Rules, Client Scripts, Script Includes UI Policies, UI Actions, UI Scripts Hands-on experience with: App Engine Studio, App Engine Templates, scoped app development Service Portal development with AngularJS, Bootstrap, HTML/CSS Experience in: Integrations via REST/SOAP Authentication (OAuth / SAML) JSON and XML payload handling Experience configuring and leveraging MID Server for secure hybrid connectivity. Proficiency in Flow Designer and Integration Hub for automation. Familiarity with ITIL / ITSM concepts and enterprise service management practices. Experience using Now Experience UI Builder and custom component configuration. Understanding of: ServiceNow security & RBAC models Cross-scope access control Governance and deployment pipelines for App Engine apps.


Additional Requirements


ServiceNow certifications highly preferred: ServiceNow Administrator (CSA) ServiceNow Application Developer (CAD) ServiceNow Implementation Specialist (any stream) Experience working in Agile delivery environments. Proficiency with version control tools (e.g., Git). Strong problem-solving, debugging, and analytical skills. Effective communication skills for stakeholder engagement and documentation.


Key Responsibilities (Leadership & Delivery Alignment)


Lead or contribute to technical design discussions ensuring alignment with enterprise architecture standards. Develop and support reusable frameworks, integration patterns, and governance guidelines. Ensure code quality, performance optimization, and adherence to best practices. Troubleshoot and resolve complex issues across environments. Support release planning, migration, and production deployment activities.


Experience Level


Minimum 5+ years of hands-on ServiceNow development experience. Minimum 3+ years experience developing applications with ServiceNow App Engine. Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience. * Demonstrated track record delivering ServiceNow solutions in enterprise environments.