DESCRIPTION
Job summary
At Amazon, we're working to be the most customer-centric company on earth. Amazon's Customer Service (CS) department is seeking an experienced Program Manager with strong background in leading program management office as well as track record of strategic and tactical program execution. This job will build a new top-grade service that helps customer's better experience on Amazon sites. In this position, you will play a leading role to dive deep the customer needs, define customer service product requirements, develop the opportunities of service scope, and finally launch the product.
This role requires coordination across Customer Service global teams and external teams in order to build and expand the product to global sites. You will lead program management and work with account management, product management, multiple technical, Customer Service operation, and various supporting teams (HR, Finance, legal, Information Security and international business, etc) to define the program objective, strategy, and roadmap; draft the strategic program proposal and vision to get buy-in from different stakeholders.
The successful candidate would have exceptional cross-functional team management skills, strong business acumen, analysis skill and operation experiences. We are looking for someone who is excited to take on new, and ambiguous initiatives with strong program management capability to lead multiple programs simultaneously.
Key job responsibilities
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