Manage, define and implement IT infrastructure projects and the quality and progress of these projects to ensure on time, effective project outcomes
Leading the Service and Technical delivery teams in day-to-day operations matters and ensuring services are delivered with pride and sustainable model to meet our SLA deliverables
To ensure the project tasks are monitor, track and complete on time and negotiate with the customer if there is any delay or/and gaps
Manage internal project team members and external vendor or/and partners
Providing management and operations report
Making strategic and tactical plans in alignment of delivery to meet the contractual obligation to our customers