#sgunited Jobs Service Desk Engineer
Singapore, Singapore
Job Description
- min 6months of experience into IT help desk support
- End-to-End Ticket Lifecycle and monitoring relevant metrics
- Incident Management Workflow, including appropriate escalation
- First Call Resolution and Remote assistance
- Users\xe2\x80\x99 IT accounts and access management (e.g. AD and Email account)
- Password Resets and Account unlock (including self-service)
- Process Change & Service requests
- Good communication skills
- Fluent in English language
- Knowledge on ITSM processes
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Job Detail
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Job IdJD1403099
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned