Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

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Description

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Coordinate and liaise with courier service providers to ensure seamless delivery processes. Handle daily sales submissions through the intranet, ensuring processing is completed within the Service Level Agreement (SLA) of 2 hours. Manage the delivery failure intranet portal by promptly submitting reported cases from couriers. Manage the Local delivery intranet portal by promptly arranging the carrier supports. Monitor daily courier shipment loads, taking proactive measures to ensure SLAs are consistently met. Address inquiries via phone calls /WhatsApp / Microsoft team and emails from sales teams or couriers regarding shipment status. Plan and oversee bulk shipment deliveries, coordinating details with couriers to ensure smooth operations. Provide clear and precise instructions to couriers/movers regarding shipment details, Proof of Delivery (POD), cash, or cheque collection. Act swiftly to resolve shipment issues, maintaining communication with couriers. Organize freight quotes and transportation arrangements for special handling and project-related shipments in collaboration with outsourced couriers or movers Coordinate with Sales team on daily shipments. Coordinate with inter operation dept to achieve the operations SLA Supporting trade shows on and offsite Supporting cycle/ inventory counts. Any other duties assigned by the supervisor. Manage the following reports as below
Requirements


Diploma or degree in Logistics, Supply Chain, or a related field Familiarity with air/sea shipment processes and shipping documentation Proficiency in logistics software and tools like Microsoft Office / SAP application Strong organizational and communication skills Experience in warehouse / supply chain management is advantageous Comfortable to work in warehouse setting Warehouse environment. Ability to work independently and as a team. * Fast-paced environment.