Job Description

• 
  Our Client is the Japanese fashion and apparel brand. They are currently hiring for a Store Manager to join their team to expand their business and to support the management.
  
  Reporting to Director.
  
  【 What you will be doing 】
  
  
  • Reviews weekly/monthly results, attends team meetings and discusses next action with management
  • Meet sales goals by leading, managing, supporting and providing feedback to a team of full-time and part-time retail associates
  • Supports & motivate team and contribute good teamwork
  • Liaise and correspond with external vendors or suppliers
  
  
  
  • Responsible for day-to-day shop operations to ensure a smooth and good customer experience
  • Develop, improve and optimize retail processes to improve productivity and store operations
  • Analyzes customer data, improve our service and plan how to communicate with customers (social media, web analytics, loyalty program)
  • Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimize profitability.
  • Conducts monthly general stock taking, or as an when required and ensure cross checking results
  • Oversees store inventory levels by monitoring, scheduling and ordering inventory or transfers as required
  • Maintains and optimizes visual merchandise display according to shop strategy and situations
  • Manage shift schedules to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
  • Recruit, mentor and train a team to provide a high level of customer satisfaction through excellent service
  • Understand Company's stories and philosophy thoroughly and promote our products according to customer's demand
  • Handles after sales support include products care & repair service
  • Handles and updates e-commerce orders
  • Performs necessary tasks for daily shop opening and closing and cashier duties including sales closing, cash count and POS registration.
  • Ensures cleanliness of the store by executing and assigning daily housekeeping duties.
  • Plan, organize and assist in overall periodical-held events
  • Other ad-hoc duties assigned by management

• Requirement

  
  【 What they are looking for 】
  
  • Possess more than 3 years of experience in the Retail industry
  • Customer-centric and genuinely enjoys serving and getting to know customers better
  • Strong leadership and interpersonal skills, able to motivate and lead the retail team
  • Good knowledge of the retail business and understand the market, competitors and brand environment.
  • Lead and train staffs and visual merchandiser.
  • Experience managing a fast-paced retail operation.
  • Possess an experience of using MS Excel and POS system

• Working Hour

  11:00 ~ 21:00

• Benefit

  
  【 What they are offering 】
  
  • AWS
  • Variable Bonus (Depending on Company & Individual performance)
  • Medical Benefit (including Dental)
  • Employee Discounts