Job Description

DepartmentOperations
LevelExperienced (Individual Contributor)
LocationPhilippines - Manila The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

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• Calculate incentives and salaries for Shopee Xpress Fleet (eg. warehouse teams)
• Calculate Seller incentives for SPX Seller Drop Off Points
• Calculate billings for warehouse partners for SPX Seller Drop Off Points
• Propose and implement process improvements for reverse billing tools
• Identify gaps or inefficiencies in processes and recommend improvements
• Will be assigned different manpower agencies, independent contractors, and sellers
• Facilitate weekly meetings with agencies and internal teams to collaborate on all issues
• Will be the account owner for all queries, billing follow ups, issue resolution, and escalations
• Validate all billings according to SPX contractual rates, memorandums, and Philippine government laws
• Validate all billings within KPI and send Statements of Account regularly
• Assist in monthly closing and financial analysis as required
• Assist in audits and due diligence exercises
• Identify and resolve variances and ensure that disputes are resolved within service-level agreement (SLA)
• Begin the PR/PO process after validation
• Keep manpower agencies and warehouse owners in the loop for each progress in the PR/PO process
• Act as a liaison among manpower agencies, internal approvers, and HQ Finance
• Investigate and clear queries in a timely manner, provide update and escalations of queries internally and externally, keeping stakeholders informed of any issues or difficulties

• Graduated with a bachelor’s degree in Accounting or Finance
• Candidates with Logistics experience and CPAs have an advantage
• At least two years of experience in the related field
• Must have a working knowledge in reconciliation processes in e-commerce or financial industry
• Above average analytical skills, able to define problems, collect and analyze data, establish facts, draw valid conclusions
• Excellent verbal and written communication skills
• Ability to develop solutions and communicate across the organization in an effective manner
• Advanced MS Excel and MS Office skills
• Willing to work in a start-up e-commerce firm
• Willing to work at Ortigas