Job Description

DepartmentOperations
LevelExperienced (Individual Contributor)
LocationPhilippines - Manila The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

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• Consolidate documentary requirements for hub / company permits
• Oversee actual submission of permit applications to various government offices
• Support the local operations teams in permitting application process
• Clarify permit requirements directly with government offices, and share these findings to Institutions and CSR team and Legal department
• Facilitate coordination with Legal for permitting requirements
• Represent the company in various interfaces with external stakeholders
• Assist in local community engagement activities by hubs
• Track and monitor materials procured and used during local community engagement activities

• Graduate of Public Administration, Political Science, Sociology, Community Development, Social Work, Customs Management or related courses
• Two years work experience in permitting, business licensing, government liaising, and regulatory affairs
• Possess institutional knowledge in processing business permit applications. Experience in obtaining permits for warehouses is a solid advantage
• Knows how to handle risks related to business permit violations and penalties
• Familiar with national and local laws, and agency issuances relevant to business permits and BIR registrations
• Willing to do local travel and visit government offices
• Skills required: contract negotiations and management, comprehension, proficiency in MS PowerPoint, Word and Excel
• Good command of Filipino and English languages
• Highly organised with keen attention to detail