Job Description

Why Join
Are you passionate about ensuring seamless collaboration and communication across organizations? As a Site Reliability Engineer (SRE) specializing in Collaboration, you will play a critical role in enhancing our messaging systems, leveraging your expertise in Office 365, Exchange hybrid environments, and Active Directory. Join our Infrastructure as a Service Team and contribute to delivering exceptional service delivery.
How you succeed
To excel in this role, you will need to combine your technical expertise with a customer-centric approach. You will work closely with cross-functional teams to identify and resolve complex issues, ensuring compliance with security protocols and requirements. Your ability to analyze and troubleshoot problems, communicate effectively, and suggest innovative solutions will be essential to your success.
What you do

• Configure and manage Exchange environments and messaging systems, including MS Active Sync, Email Gateway, Active Directory, Spam/Antivirus Filtering, and MDM solutions
• Understand and apply networking concepts (firewalls, VPNs, DNS) that affect messaging and collaboration tools
• Ensure compliance with security protocols and requirements related to messaging systems
• Conduct in-depth root cause analysis for messaging and collaboration tools such as Intune, Ivanti, Entra, and other Microsoft 365 services
• Participate in internal and external audits and compliance discussions
• Proactively identify and resolve complex issues within Microsoft 365 Services, Hybrid Exchange, and related technologies
• Perform advanced troubleshooting and document processes for knowledge sharing on Confluence
• Suggest innovative tools and strategies to overcome challenges and enhance service delivery

Who you work with
Group Operations & Technology co-creates products and solutions. We build the underlying technology applications and services. And manage the Groups IT operations & cyber defence. 247. 365. End-to-end transaction fulfillment services. For the whole Group. With singular focus. Delivering exceptional customer experience. At the forefront of our digital transformation journey. Relentless innovation. Pushing boundaries. And its all powered by serious investment in your development.
Qualifications
Who you are

• 7-10 years of experience in implementing and supporting Microsoft 365 Services, Hybrid Exchange, and related technologies
• Strong technical knowledge and practical experience in MDM, Active Directory, Hybrid Exchange, and Microsoft 365
• Experience in Microsoft Email Online Protection (EOP), SharePoint Online, and OneDrive for Business
• Excellent analytical, troubleshooting, and communication skills
• Ability to work independently and collaboratively with cross-functional teams
• Excellent communications skills, with the ability to explain complex technological ideas and concepts in a way that is understandable to a non-technical audience
• Good to have: Microsoft certifications (e.g., Messaging Administrator Associate, Security, Compliance, and Identity Fundamentals), experience with Microsoft Defender for Office, Microsoft Graph API, and Azure Automations, and banking experience

Who we are
Singapores longest established bank, weve been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, were on a journey of transformation. Embracing technology and creativity to become a future-ready learning organization. But for all that change, our purpose remains: to enable people and communities to realize their aspirations.
And so, whether you want to innovate needs-based financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.
What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.