Job Description

Skype for Business/ Teams Voice Customer Engineer

Salary budget:

Approximate SGD6500 to SGD8000

Work location:

Remote (WFH) - Singapore

Company background:

MNC IT Services & IT Consulting

Employment type:

Full time Permanent

Role Summary

We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in

Microsoft Teams

. The ideal candidate will help customers empower their employees, maximize productivity, and ensure the seamless operation of Microsoft Teams voice and collaboration solutions. This is a

customer-facing role

that requires excellent communication skills (both verbal and written) to interact with technical, non-technical, and leadership stakeholders at customer organizations.

Relevant MIP/VBD Titles

Teams Workshop Teams Pilot Teams Activation Teams Optimization Teams Apps Workshop Teams Apps Pilot Teams Apps Activation Teams Apps Optimization

Key Responsibilities

Work directly with customers to understand

Microsoft Teams Voice and SfB requirements

, providing expert guidance and support. Deliver technical solutions that ensure the

optimal performance and reliability

of Microsoft Teams and Skype for Business environments.

Deploy, configure, and customize

Microsoft Teams, Skype for Business (2015/2019), and related applications to meet business needs.

Design and implement Teams Telephony solutions

(Direct Routing, Calling Plans, Phone System, Voice Apps, Teams Room Systems).

Support migrations

from Skype for Business and Lync to Microsoft Teams, including voice workloads and Microsoft Meeting Room solutions. Conduct

technical workshops, training sessions, and webinars

to educate customers on Teams and SfB best practices and features.

Troubleshoot and resolve issues

related to Teams/SfB clients, meetings, calls, integrations, conferencing, and call quality/media optimization. Document

technical solutions, troubleshooting steps, and best practices

to build internal and customer knowledge bases. Provide

administration and support

for Microsoft Teams and Skype for Business (on-premise, hybrid, and online). Collaborate with customers and internal teams to ensure

smooth upgrades and coexistence

between Lync/SfB and Teams environments. Support

integration of Teams with Microsoft 365 workloads

(Exchange, SharePoint, OneDrive, Power Platform, Azure AD/Entra ID, Intune). Work with

third-party applications and integrations

that enhance Teams Voice capabilities. Apply strong knowledge of

telephony, voice/network protocols, and standards

to enterprise UC solutions.

Core Skills & Experience Required

5+ years' experience in customer-facing IT roles (architecture, administration, operations, support, or consulting), focused on Microsoft Teams or similar collaboration platforms. Degree in IT or related field, or equivalent experience. Proven customer-facing experience with excellent communication and stakeholder engagement skills. Strong background in Unified Communications engineering and architecture, including: Microsoft Teams Voice & Enterprise Telephony PSTN configurations, Direct Routing, Calling Plans Session Border Controllers (SBCs), Contact Centers Hands-on Teams administration: user management, policies, compliance, device licensing. Proficiency across Microsoft 365 suite: Exchange, SharePoint, OneDrive, Power Platform, Azure AD/Entra ID, Intune. Strong troubleshooting skills in Teams voice, conferencing, telephony, and media optimization. Experience with Skype for Business (2015/2019) and Lync: architecture, design, administration, support, migrations, and upgrades. Familiarity with scripting/automation (PowerShell, Microsoft Graph). Ability to work independently and collaboratively, managing multiple priorities.

Optional Skills

Advanced knowledge of Teams integration with Contact Centers and third-party apps. Advanced Active Directory / Azure AD / Entra ID knowledge. Advanced networking: DNS, firewall, load balancing. Experience creating Azure Functions. Experience developing Teams bots, Microsoft Graph integrations, and using the Teams Toolkit.

Relevant Certifications

Microsoft Certified: Teams Administrator Associate (preferred). Microsoft 365 Certified: Endpoint Administrator Associate (advantageous).

Mandatory / Non-Negotiable Requirements

Deep technical knowledge of Microsoft Teams Voice & Telephony (Direct Routing, PSTN, Enterprise Voice, SBCs). Proven Skype for Business expertise (architecture, troubleshooting, migrations to Teams). Strong proficiency with Microsoft 365 suite & ecosystem (Exchange, SharePoint, OneDrive, Azure AD/Entra ID, Intune). Hands-on Teams administration (identities, domains, policies, add-ons, licensing). PowerShell automation skills. Strong troubleshooting of Teams calls, conferencing, telephony, and media optimization. Minimum 5+ years' experience in customer-facing IT/Unified Communications roles. Excellent communication and stakeholder engagement skills.
Job Types: Full-time, Permanent

Pay: $6,500.00 - $8,000.00 per month

Benefits:

Professional development
Application Question(s):

Total years of work experience for each : Microsoft Teams Voice & Telephony (Direct Routing, PSTN, Enterprise Voice, SBCs)? Total years of work experience for each M365 ecosystem proficiency (Exchange, SharePoint, OneDrive, Azure AD, Intune)? Total years of work experience in Skype for Business knowledge & migration experience? Total years of work experience in Customer-facing IT/UC role? Total years of work experience in PowerShell automation skills? Total years of work experience in troubleshooting of each: Teams calls/voice/conferencing issues? Do you have excellent communication & stakeholder engagement? Do you require Company to provide a work pass to work in Singapore? Last drawn gross salary per month & expected gross salary per month in SGD$?
Education:

Bachelor's or equivalent (Preferred)
Language:

fluent Chinese (Preferred) English (Preferred)
License/Certification:

Microsoft Certified: Teams Administrator Associate (Preferred) Microsoft 365 Certified: Endpoint Administrator Associate (Preferred)
Work Location: In person