Job Description

• Position: Customer Service Assistant Manager
• Location: Tampines
• Working Hours: 830am - 530pm ( Mon - Fri)
• Salary : $4,100 to $5,100

RESPONSIBILITIESCustomer service operations management

• Oversee the end-to-end order processing workflow to ensure timely and accurate order fulfillment.
• Address customer inquiries, complaints, and escalations promptly, maintaining a professional and solutions-oriented approach.
• Monitor and track delivery status, ensuring customers are informed of progress and any delays.
• Manage backorder follow-ups, ensuring timely resolution and customer communication.
• Review and approve customer discrepancies submissions such as claims and credit memos, within the SAP system.
• Collaborate with the warehouse and logistics teams to manage outbound order volumes and provide accurate forecasts for budgeting and manpower planning.

Customer relationship and communication

• Conduct regular meetings with customers, internal staff, and cross-departmental teams to foster strong relationships and address issues.
• Monitor and follow up on overdue payments from customers, ensuring timely resolution and maintaining positive relationships.
• Travelling to meet up with suppliers as and when necessary.

Compliance and performance reporting

• Ensure compliance with Security Export Control regulations, including customer and end-user screening, as required.
• Prepare annual sales forecasts and update quarterly revisions based on actual performance and market conditions.
• Monitor monthly sales expectations, analyze variances, and identify key factors affecting sales trends and volume.
• Prepare and present monthly KPI reports for management meetings, highlighting achievements, challenges, and areas for improvement.

Team development & administration

• Set departmental objectives and establish key performance indicators (KPIs) for individual team members to align with company goals.
• Approve staff leave requests through the system, ensuring adequate coverage and smooth operations.
• Yearly and/or half-yearly goal settings with staff and half-yearly appraisals.
• Additional tasks assigned by management.

REQUIREMENTS

• Minimum Diploma from Polytechnics.
• At least 3 years of relevant working experience in customer service, order management and delivery management.
• Knowledge of SAP is an advantage.
• Proficient in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions.
• Willingness to travel occasionally for work-related purposes.

TAN LEE XIAN Reg No: R24123487
The Supreme HR Advisory Pte Ltd EA No: 14C7279Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?Company profileThe Supreme HR Advisory4.6xc2xb7Human Resources & Recruitment51-100 employeesHere at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry's challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.Here at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry's challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.Company informationRegistration No.201426535WEA No.14C7279

The Supreme HR Advisory