Job Description

Singapore, SingaporeCompany: Singtel GroupRESPONSIBILITIES:

• Install new and/or rebuild infrastructure, server, storage, hardware appliances, services, settings, in accordance to customer\'s requirement that complies with audit processes.
• Maintain Standard Operating Procedure, together with the customer to ensure the processes are in line and up to date as necessary.
• Perform daily system checks and monitoring and to highlight if any abnormalities are found.
• Ensure that backups are running and send off the media off site as necessary
• Create, Change, Delete users accounts as per request.
• Perform monthly and ad-hoc patching as necessary for the various servers that are covered under the contract.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Perform monthly performance reporting and capturing of server health statistics to assist with capacity planning.
• Perform level 1 troubleshooting and maintenance for storage. Work with level 2 storage teams for more in depth troubleshooting and/or deployment of new storage
• Work on any other server related requests as and when needed.
• Perform escort of vendors as necessary within the customer\'s premises
• Rotating standby to work on night or weekend tasks when required.

• Degree in Information Technology, Computer Science or equivalent
• 5 - 7 years of hands-on experience in ITIL IT Service Management

Singtel