Job Description

Snr Software Engr, Infra Arch & Svc Mgt

============================================

Date:

22 Aug 2025

Location:

Singapore, Singapore

Company:

Singtel Group


NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.





As a

Software Engineer (Splunk APM)

you will be responsible for Splunk Observability, Splunk ITSI, Application Performance Monitoring, Real User Monitoring and Synthetic Monitoring. Operationalize Use cases to meet customer requirements and improve service delivery and operation productivity





What will you do?


Implement and enable applications for Splunk APM (Application Performance Monitoring), RUM (Real User Monitoring), and Synthetic monitoring. Onboard new applications and services to the Splunk monitoring platforms, APM, RUM, and Synthetic. Maintain Splunk Observability tools including Infrastructure Monitoring Continuously tune and optimize alert rules to reduce false positives/negatives and improve incident detection. Coordinate with the Operations team for patching and upgrading of Splunk agents across environments. Proactively monitor hosts, applications, and infrastructure components to detect and resolve issues early. Create and fine-tune dashboards to provide actionable insights and visibility into system and application health. Configure and manage paging and alerting duties to ensure timely responses to incidents. Collaborate with cross-functional teams to improve monitoring coverage and effectiveness. Organize and lead bi-monthly operational meetings related to Splunk and monitoring activities. Manage Business As Usual (BAU) tasks along with continuous enhancements to the monitoring solutions. Develop, maintain, and update documentation, including Standard Operating Procedures (SOPs) and knowledge base articles.




The ideal candidate should possess:

2+ years of hands-on experience

with Splunk Observability Suite, including

APM, RUM, Synthetic Monitoring

, and

Infrastructure Monitoring

. Proven experience implementing and operationalizing

AIOps platforms

and developing monitoring-related

use cases

. Strong experience managing and supporting

Splunk Enterprise

,

ITSI

, or

ELK Stack

in production across medium to large-scale environments. Expertise in setting up and integrating

Splunk

or

ELK Stack (Elasticsearch, Logstash, Kibana)

to aggregate and process data from diverse sources. Proficiency in

data visualization

techniques and tools such as

Kibana

and

Splunk Dashboards

to generate actionable insights. Experience optimizing and tuning

alert rules

, thresholds, and detectors to reduce false positives/negatives in observability tools. Experience in configuring

incident response mechanisms

, including

alert routing

, paging tools, and on-call setup. Solid understanding of

integration with ITSM platforms

(e.g., ServiceNow) and automated remediation workflows. Familiarity with integrating observability tools with

automation/configuration management tools

such as

Ansible, Terraform, or Chef

. Working knowledge of

SQL

with the ability to optimize queries for reporting and analytics. Understanding of

Security and Access Management

in observability and monitoring platforms. Comfortable working across

Linux/Unix/Windows

environments and managing agents and services on these platforms. Experience collaborating with cross-functional teams and driving

monitoring improvements and operational efficiency

. Excellent documentation skills with experience creating and maintaining

Standard Operating Procedures (SOPs)

and knowledge base articles. Strong troubleshooting and analytical skills for identifying performance bottlenecks in infrastructure and applications.




We are driven by our

AEIOU beliefs--Adventure, Excellence, Integrity, Ownership, and Unity

--and we seek individuals who embody these values in both their professional and personal lives. We are

committed to our Impact: Valuing our clients, Growing our people, and Creating our future

.





Together, we make the extraordinary happen.





Learn more about us at ncs.co and visit our LinkedIn career site.