Job Description

***Please note that this is not currently an open vacancy. We recruit for these roles on a freelance/fixed term basis regularly throughout the year so please apply to register your interest if you wish to be part of our talent pool for future exciting opportunities with The Social Element team, and we will get in touch.*** Are you social media savvy and wish to start your career in the industry? Do you genuinely care for delivering exceptional customer service experience? Do you have an outstanding level of Chinese (Traditional & Simplified)? If your answer is yes, we are looking to grow our amazing, award-winning team! Our number one focus is to help brands build genuine human connections with their consumers. We partner with our clients to find business solutions through human interactions driven by data and insights. We use insights to form strategy, then execute across all areas of social, including community management, listening, content, reporting, and crisis management. So now we are looking for a social media expert to join our team to work as a Community Manager (Chinese - Traditional & Simplified) in multiple client projects. Our Community Managers protect our clients’ brands and make sure their reputation is kept safe at all times; they provide meaningful customer relationships, while being aware of any potential issues on the social media platforms. Interested? Want to know more? WHAT WE’RE LOOKING FOR:

• Excellent Chinese level in both Traditional and Simplified: As you’ll be posting messages in social media, it’s a must to have superb writing skills.
• Background experience: either engagement, social customer care, localisation, translation, copywriting, moderation, and/or community management, either with a brand or digital agency.
• Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube.
• A confidence with digital technology: you know the latest trends in social media like the back of your hand.
• A self-motivated social media expert who is comfortable working remotely.

WHAT YOU’LL BE DOING As a Community Manager, you'd be responding to comments, complaints, queries and engaging with the online audience on behalf of our clients in a number of different industries, across a variety of social media channels. This will be in line with each individual client's social media strategy, tone-of-voice and brand guidelines so that you can communicate with their customers efficiently and effectively. WORKING HOURS Ideally, we are looking for candidates who have flexibility and availability to work across weekdays, evenings and weekends to cover all project hours. CHILD PROTECTION At The Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work. HOW TO APPLY If you love social media, enjoy flexibility in your life, and would like to kickstart a career in the social media industry, then this is a great opportunity to work with our award-winning agency. Simply upload your CV and a covering letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:

• A summary of your language skills and which language(s) you are applying for
• Whether you are applying for moderation or community management (or both)
• Details of your social media experience
• Why you are interested in working with The Social Element

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