Job Description

Assistant Banquet Operations Manager

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Reports directly to the Magnifique Meetings Operations Manager.
• Assist the Magnifique Meetings Operations Manager in overseeing the department.
• Ensure the efficient and smooth operation of the department.
• Assist in the management of all Banquet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Supervises food and beverage set up and clean up
• Assist in planning, organizing and executing all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations and delivering recognition and reward
• Assist in recruiting, interviewing and training team members
• Greets clients and responds to guest requests in a timely, friendly and efficient manner
• Consistently monitor and adhere to Sofitel operating standards and service culture.
• Build commitment and inspire ambassadors to do the best job possible.
• Assist the Magnifique Meetings Operations Manager in building a strong team which works well together and which is mutually supportive so that the entire team can achieve a higher level of service.
• Ensure engagement in team through developmental opportunities, rewards and recognition.
• Participate in the set-up of meeting rooms and assist in the up-keeping of the brand standard.

Your experience and skills include:

• Minimum 2 years experience in a similar role, preferably including 5 star experience.
• Projects professional image at all times through personal presentation / interpersonal skills.
• Desire and ability to train and develop staff.
• Maintains awareness of industry trends in service, product and presentation.
• Initiates contacts and establishes rapport easily.
• Organises time and work efficiently.
• Effective numeracy, verbal and written communication skills.
• Appreciates and maintains an effective outlet for stress.
• Willingness to work weekends and public holidays as part of the job role.
• Has the aptitude and willingness to undertake further development with Sofitel.

Your team and working environment:

In alignment, with Sofitel\'s passion for luxurious hospitality, we strive to build a team of dedicated individuals with expertise to create an unforgettable experience for our guests.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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